Common Issues & Solutions

Quick solutions to the most frequently encountered problems.

Login & Access Issues

Can't log in

• Verify you're using the correct email address
• Try resetting your password
• Clear browser cache and cookies
• Try a different browser or incognito mode

Password reset email not arriving

• Check spam/junk folder
• Wait 5-10 minutes (may be delayed)
• Verify email address is correct
• Add [email protected] to contacts

Product & Collection Issues

Product image not loading

• Refresh the page
• Try uploading a custom image instead
• Ensure the product URL is valid and active
• Check that the source website allows image embedding

Collection not showing on hub

• Verify your hub is set to public (Settings → Hub Visibility)
• Check that collection has at least one product
• Ensure collection isn't archived
• Clear browser cache and refresh

Monetization Issues

Stripe not connecting

• Ensure you meet Stripe's requirements (18+, valid ID)
• Complete all required fields in onboarding
• Try a different browser
• Contact Stripe support if issues persist

Haven't received payment

• Check Stripe dashboard for payout status
• First payments may take 7-14 days
• Verify bank account information is correct
• Check for pending verifications in Stripe

Performance Issues

Hub loading slowly

• Optimize product images (compress before uploading)
• Reduce number of products per collection
• Check your internet connection
• Try accessing from a different device/network

Dashboard not updating

• Hard refresh the page (Ctrl+Shift+R or Cmd+Shift+R)
• Clear browser cache
• Wait a few minutes (some updates take time to propagate)
• Try a different browser

Analytics Issues

No analytics data showing

• Verify your hub is public
• Check that you have actual visitors (share your link)
• Analytics may take a few hours to populate
• Ensure tracking isn't blocked by browser extensions