Refund Policy

Understand our refund policies for subscriptions and paid collections.

RecoHub Subscription Refunds

No Refunds on Subscriptions

RecoHub subscriptions (Pro, etc.) are non-refundable. When you cancel:

• You retain access until the end of your billing period
• No charges occur after cancellation
• No partial refunds for unused time

Exceptions

We may issue refunds in cases of:

• Technical issues preventing service use
• Duplicate charges or billing errors
• Unauthorized charges

Contact support immediately if you believe you qualify for an exception.

Paid Collection Refunds

As a Buyer

Refunds for paid collection purchases are at the discretion of the creator. If you're unsatisfied:

1. Contact the creator through their hub
2. Explain your concern clearly
3. Request a refund if appropriate

If the creator is unresponsive or you suspect fraud, contact RecoHub support.

As a Creator

You control refund decisions for your paid collections. To issue a refund:

1. Log into your Stripe dashboard
2. Find the transaction
3. Click "Refund"
4. Select full or partial refund
5. Confirm the refund

Requesting a Refund

For Subscription Issues

1. Go to Dashboard → Settings
2. Use Contact Support form
3. Select "Billing Question" as reason
4. Explain why you're requesting a refund
5. Include transaction details

For Paid Collection Issues

First contact the creator. If unresolved, contact RecoHub support with:

• Collection name and creator
• Purchase date and amount
• Reason for refund request
• Communication with creator (if any)

Refund Timeline

If a refund is approved:

• Stripe processes refunds immediately
• Funds appear in your account within 5-10 business days
• Timeline depends on your bank