Contact Support
Get help from the RecoHub support team.
How to Contact Us
The fastest way to get support is through your dashboard:
- Log in to your account
- Go to Dashboard → Settings (or Settings → Account)
- Scroll to "Contact Support"
- Select the reason for contacting us
- Describe your issue in detail
- Click "Send Message"
What to Include
Help us help you faster by including:
- Clear description: What happened and what you expected to happen
- Steps to reproduce: What actions led to the issue
- Screenshots: Visual aids help us understand the problem
- Browser/device info: What you were using when the issue occurred
- Urgency level: How much this is affecting you
Response Times
We aim to respond within:
- Critical issues: Within 4 hours
- Urgent issues: Within 24 hours
- General questions: Within 48 hours
Pro plan users receive priority support with faster response times.
Before Contacting Support
Check if your question is answered in:
- Common Issues - Quick fixes for frequent problems
- FAQs - Frequently asked questions
- This Help Center - Comprehensive guides and tutorials
Emergency Issues
For account security issues, suspected unauthorized access, or payment problems, mark your support request as urgent and we'll prioritize it.
Not Logged In?
If you can't access your account to submit a support request, you can email us directly at: